Q1.  Do I need an account to place an order?

To protect your transactions as well as us from fraud, we require an email when you initially place your first order. By setting up an account, you will be able to track the progress of your purchase, get updates on new items, and receive special discount offers only provided to our account holders.  It’s really easy and simple to set up an account.  Please contact me personally at lucinda@timelesscollectiblesandgifts.com if you have any more questions. 

Q2.  What payment gateways do you provide?

We offer multiple secure banking gateways to provide you with a quick, safe and convient way to complete your purchase. These include PayPal making it easy to pay with your own PayPal account.  If you do not have a PayPal account you can still use your Visa, MasterCard, Discover Card or American Express Card to pay for an item.  Additionally, we offer WooPayments which offers a single click, secure way to pay using either Apple Pay or Google Pay.

Q3.  What shipping methods do you provide?

We use the United States Postal Service (USPS) as our primary shipping carrier.  However, customers can choose to use USPS, UPS, or FEDEX when desired.  Please let us know if you have any additional questions. 

Q4.  How long will it take to receive my order?

Our goal is to make every attempt to ship all items within 2 business days of notification of transaction completion of your transaction. Purchased items are shipped Monday through Friday except for holidays when items will be shipped on the next business day.

The time it will take your order to arrive will depend on whether you selected your item to go via Priority Mail or standard Parcel ground mail services.  Depending on the time of the year, most orders are generally received within a week or less when shipped by USPS GroundSelect service. 

Customers will be notified by email when products are shipped which will include a shipping tracking number.  Shipping carriers include USPS, UPS and FEDEX. 

Q5.  What is your return policy?

All buyers must submit a Return Merchandise Authorization (RMA) before returning any item purchased.   If a buyer returns an item without contacting us first or submitting an RMA, a refund will not be honored. All buyers have 30 days to return items.  Any item sold with an “AS IS “, “NO RETURN”, or “RETURNS NOT ALLOWED” in the product description is not refundable.  Return shipping is the responsibility of the buyer.  

Please see the “Refund” link below for a more full description regarding our return and refund policy. 

Last updated: September 1, 2024